AI strategy & transformation 9 min read why customer service companies need to supercharge off-the-shelf models Companies are shifting their AI strategies to focus on supercharging leading models with their own data and processes. Here's why.
Agentic customer experience (ACX) 11 min read top 7 Shopify apps you need for your ecommerce store We've handpicked the top 7 Shopify apps for ecommerce to help you skip the guesswork.
Ada news & product updates AI strategy & transformation 21 min read new webinar: from human-first to AI-first customer service We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.
AI strategy & transformation 10 min read why do customer service chatbots still suck? Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.
AI strategy & transformation 14 min read questions to ask before you onboard a conversational AI platform for customer service Selecting a conversational AI platform can be overwhelming. Here are 7 questions to help you find the perfect platform for your business.
Agentic customer experience (ACX) 11 min read what is CSAT, and when (not) to use it Learn how to use CSAT more strategically to grow your customer service goals and prepare for an AI-first world.
AI strategy & transformation 20 min read the truth about free chatbots for customer service Free chatbots can’t meet a modern customer’s expectations. Here's the key differences between a free chatbot and an AI agent.
AI strategy & transformation 11 min read the anatomy of an AI agent Here’s a look at the nuts and bolts of an AI agent and what’s most important to know about how to successfully integrate them into your business.
Agentic customer experience (ACX) 11 min read top 5 SaaS customer service tips for 2024 Get this year's top tips for standing out in a crowded SaaS market and delivering the top-notch customer service.
AI strategy & transformation 12 min read is customer data safe in a world run by AI agents? How safe is customer data in a world run by AI agents? And what do companies need to do to protect it?
Agentic customer experience (ACX) 23 min read the ultimate guide to call center automation Should you automate your call center? Read on to understand how you can use call center automation to build a competitive advantage.
Agentic customer experience (ACX) 15 min read everything you need to know about buying call center automation software Are the thousands of call center automation software choices making your head spin? We help you find the best CCaaS on the market in this guide.
