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9 min read Introducing Ada Labs: Applied AI research for agentic customer experience
Ada Labs brings applied AI research into the open, advancing the systems behind agentic customer experience at production scale.
grow accounts while saving time and headcount
Ada's AI transforms your customer service from cost center to growth engine.
retain customers
Simplify renewals, upgrades, and free trials effortlessly.
increase resolution
Automate account-related tasks and provide tailored solutions.
extend support
Provide support in 50+ languages across all channels.
turn customer inquiries into revenue opportunities
Effortlessly boost revenue and customer satisfaction.
Help customers sign up and extend free trials.
Enable customers to self-serve account management and upgrades.
Enable seamless account management and upsells.
drive revenue with seamless self-service
subscription upgrades
Convert free users and upgrade customer subscriptions.
renew accounts
Automate plan renewals and account changes.
pause plans or payments
Enable customers to self-serve payment details and changes.
add new user seats
Add or remove additional user licenses.
“Ada has supported our customer’s agents to contribute to the overall ancillary income through our Customer Happiness contact channels by selling eight times more ancillary products compared with 12 months ago.”
Bayley Clark
Head of Customer Strategy at AirAsia
AI expertise that drives real customer service impact
