AI strategy & transformation 5 min read

a sweet take on automation vs human connection from Donut’s co-founder

Dan Manian, CEO and Co-Founder of Donut, talks with us about the importance of human connection for team-building and brand-building, and the powerful role automation plays in making it happen at scale.

AI strategy & transformation 11 min read

how Ada works around the pitfalls of generative language models

Advancements have allowed ML teams to train large language models, but generative language models still have limitations.

AI strategy & transformation 7 min read

bot CSAT vs. human CSAT: why they should be measured separately

Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.