Blackhawk Network
Discover how Blackhawk Network used Ada to build a mature, generative AI customer experience, transforming scale, quality, and ROI.
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We’ve helped over 350 businesses deliver extraordinary customer experiences while cutting costs. These are their stories.
Tilt
Tilt transformed CX with Ada, reaching 84% automated resolutions, faster replies, and smarter AI support across channels.
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Simba Sleep
Simba Sleep unlocked £600K+ in monthly revenue and scaled global CX using their AI agent.
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Epos Now
Epos Now faced complex support challenges as they scaled, so they leveraged ada’s AI customer service platform to launch their AI agent.
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Life360
To maintain efficiency and service excellence, Life360 turned to Ada’s industry-leading AI customer service platform and introduced Vida, their AI agent, to revolutionize their support operations.
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Checkr
Facing rapid growth and complex support needs, Checkr partnered with Ada to scale efficiently while delivering high-quality service.
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Loop Earplugs
Loop cut ticket backlogs and boosted CSAT to 80% by automating support with Ada—achieving 357% ROI and redefining CX careers.
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Neo Financial
By integrating automation into its service model, Neo reduced response times by 5X, cut inquiries by 50%, and shifted from an 80% voice-heavy model to a more balanced 50/50 split between chat and voice.
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monday.com
Tal Gulst, Bot Manager at monday.com, integrated a generative AI agent into their workflow with ada's AI customer service platform and has not looked back.
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Brigit
The AI agent exceeded Brigit's expectations, outperforming their scripted chatbot, and allowing them to grow and scale in a sustainable way that keeps customers at the top of everything they do.
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ClickUp
Since going live, ClickUp's AI agent has performed on par with tenured support agents – even suggesting product workarounds that are known to experienced agents, but are not easy to gather from help center articles.
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Trust & Will
Trust & Will wanted to extend the same blend of simplicity and empathy to their customer service. Enter an AI agent created on ada.
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Neptune Flood
With ada empowering customers to self-serve around the clock, the customer success team has more time to manage more complex tasks. Neptune Flood was able to reduce the cost per ticket by 78%, a significant savings that will compound over time.
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Tango
Tango Card was able to maintain 100% SLA adherence and see a 6.7x ROI in the first year after deploying ada.
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Indigo
With ada, Indigo has created a customer interface that is fully branded and displayed within their eCommerce site environment – establishing ownership of the delivery experience and ensuring that customers are able to connect with Indigo representatives if they have questions.
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Grab
Grab's automated Facebook Messenger experience powered by ada has become the preferred service option for its large customer base across Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam.
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IPSY
IPSY uses ada to unify customer service across multiple brands and empower their human agents.
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Rogers Bank
ada makes it easy for Rogers Bank to manage their automated customer experience
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Photobox
With ada, Photobox didn’t need to hire additional headcount to operate during extended working hours. These savings have been reinvested in product innovation to help Photobox remain the market leader in their space.
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Digicel
ada helped Digicel exceed their CX goals and delight their customers.
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Wave
Wave and ada launched Mave during the busiest quarter of the year, and immediately saw reduced year-over-year support ticket creation—65% within the first month.
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Moka
Since Moka is founded on AI and data-driven principles, a partnership with ada was written in the stars. In collaboration with their Automated Customer Experience (ACX) Consultant at ada, Moka launched within 5 weeks.
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Betsson Group
The strength of ada’s automation enabled Betsson Group to elevate their industry-leading CX, winning the ‘Customer Service Operator of the Year’ award for the fourth time in a row.
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