Any agent in your customer service organization needs access to certain systems to be able to do their job—this goes for both human and AI teammates. And the better integrated your tech stack is, the more seamless the experience will be for your customers.
But how do you know if you’re making the most valuable investments?
Watch the fifth instalment of our AI Customer Experience (ACX) Framework series, where we break down how to strategically choose and prioritize the right channels and integrations that’ll help you consolidate your tech spend while maximizing the AI agent’s impact.
why watch?
Get insider insights from CX leaders at fast-growing companies that are leading the way in AI customer service.
- How AllTrails automates key customer service processes — like subscription management and refunds—through multiple API flows to enhance their customer experience.
- How NinjaTrader creates personalized customer interactions using deep Salesforce integrations.
- How to prioritize your channels and systems to enhance efficiency, customer satisfaction, and business impact.
- Best practices for collaborating cross-functionally to execute integrations successfully.
speakers
👤 Jed Thorn, Customer Support Manager, AllTrails
AllTrails helps millions of outdoor enthusiasts explore the world with confidence. Their customer support leader, Jed shares how AllTrails’ customer service team leverages 4-5 different API flows—handling everything from subscription cancellations to refunds—to create a smoother, more efficient support experience.
👤 Dennis Evans, Director of Client Services, NinjaTrader
NinjaTrader is transforming stock trading software with highly personalized AI customer experiences. Dennis shares how they’re using advanced integrations and automation to provide seamless, action-driven support for traders.
🎤 Hosted by: Megan Myke, Engagement Manager, Ada
Megan has worked with leading companies to design AI strategies that drive customer satisfaction and operational efficiency. As the MC of this session, she guides the discussion—asking the right questions to uncover real-world insights from our expert speakers.