On-Demand Watch our fireside chat with Epos Now, a SaaS company that transitioned from a scripted chatbot to an AI Agent.
On-Demand Watch our webinar where we break down the key factors you need to consider for building vs. buying an AI Agent.
On-Demand Watch Ada and Microsoft for this exclusive webinar to explore the latest data and predictions on how AI is set to impact customer satisfaction, workforce dynamics, and operational efficiency.
On-Demand Discover how you can overcome hallucinations and create a more trustworthy AI agent for your customer service teams.
On-Demand Dive into what exceptional omnichannel customer service looks like and how AI agents are best suited to help you deliver that.
On-Demand You’re likely seeing news about AI come up on your feed frequently – like that headline-grabber where AI technology is doing the work of 700 employees. It’s a story that both captivates attention and sparks debate, inspiring us to examine what’s next in the customer service landscape.
On-Demand Generative AI is taking the customer service world by storm, but there are important implications CS leaders need to consider before rushing to retrofit their existing tech stack.
On-Demand Join the discussion on how Large Language Models (LLMs) can be leveraged to more efficiently drive customer service resolutions.
On-Demand Hiring an AI Agent is not the same as buying customer service automation software. The selection process should feel more like an interview rather than a simple comparison of price and product features. If you’re wondering about what that means and how to go about it, this is the webinar for you.