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8 min read From agents to AI collaborators: How BHN made agentic AI part of the team
So what does it take to bring agentic AI to life in customer service? BHN’s transformation offers a glimpse at what’s possible.
deliver extraordinary customer experiences at scale
Transform support with AI, empowering customers to instantly self-serve common and complex inquiries.
cut costs
Resolve common inquiries automatically without increasing headcount.
tailor support
Seamlessly connect customer data to deliver personalized experiences.
accelerate resolution
Resolve more complex issues faster to boost CSAT.
streamline account management — anytime, anywhere
Automate common and complex account-related inquiries across channels and languages.
Give customers instant access to their accounts, check gift card balances, and more.
Easily grow accounts by helping users add products and services to their plans.
Reduce friction by helping customers make changes to their account, 24/7.
simplify account management with AI
change licenses
Convert free users and manage or upgrade subscriptions.
update plans
Renew customers and change plan and account details.
transfer funds
Let customers self-serve fund transfers and account updates.
add users
Invite users to collaborate or add additional seats to an account.
“We want to ensure that we continue to deliver an amazing experience to our customers, who depend on us to keep their finances on track.”
Fara Remtulla
COO at Brigit
