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8 min read From agents to AI collaborators: How BHN made agentic AI part of the team
So what does it take to bring agentic AI to life in customer service? BHN’s transformation offers a glimpse at what’s possible.
grow accounts while saving time and headcount
Ada's AI transforms your customer service from cost center to growth engine.
retain customers
Simplify renewals, upgrades, and free trials effortlessly.
increase resolution
Automate account-related tasks and provide tailored solutions.
extend support
Provide support in 50+ languages across all channels.
turn customer inquiries into revenue opportunities
Effortlessly boost revenue and customer satisfaction.
Help customers sign up and extend free trials.
Enable customers to self-serve account management and upgrades.
Enable seamless account management and upsells.
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subscription upgrades
Convert free users and upgrade customer subscriptions.
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Automate plan renewals and account changes.
pause plans or payments
Enable customers to self-serve payment details and changes.
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Add or remove additional user licenses.
“Ada has supported our customer’s agents to contribute to the overall ancillary income through our Customer Happiness contact channels by selling eight times more ancillary products compared with 12 months ago.”
Bayley Clark
Head of Customer Strategy at AirAsia
