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8 min read From agents to AI collaborators: How BHN made agentic AI part of the team
So what does it take to bring agentic AI to life in customer service? BHN’s transformation offers a glimpse at what’s possible.
simplify technical support with AI
Instantly resolve common and complex product issues, 24/7.
resolve more
Resolve complex issues faster to enhance CSAT.
personalize actions
Automate account-related tasks and provide tailored solutions.
extend support
Provide support in 50+ languages across all channels.
deliver fast and accurate resolutions
Transform technical support with an AI customer service platform.
Track orders, process returns, and manage exchanges.
Automate common troubleshooting inquiries.
Collect information and create tickets with full context.
automate technical support for every customer need
reset passwords
Give customers a fast, secure way to reset passwords.
service notifications
Proactively share maintenance notices and outage alerts.
update and close tickets
Automatically open, update, and close support tickets.
solve product issues
Troubleshoot common and complex product issues.
“Ada’s AI agent has had a huge impact on our operational efficiency. Now, we have the same ‘brain’ and logic powering both our email and chat channels.”
Ariel Roitman
Group Manager, CX Knowledge at monday.com
