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8 min read From agents to AI collaborators: How BHN made agentic AI part of the team
So what does it take to bring agentic AI to life in customer service? BHN’s transformation offers a glimpse at what’s possible.
save hours a day with AI customer service
Boost resolution and CSAT with seamless service on every channel.
retain customers
Make every transaction and account change effortless and efficient.
save resources
Handle more inquiries automatically, freeing human agents for specialized support.
perform tasks
Leverage customer data to fulfill requests seamlessly, just like a human agent.
make every transaction seamless and stress-free
Empower your customers with fast, reliable assistance for everything from order tracking to financial management.
Track orders, process returns, and manage exchanges.
Give customers a personalized financial assistant for smarter money management.
Make it easy for users to sign up or extend their trials.
AI that makes every transaction effortless
process refunds and exchanges
Enable customers to self-serve common order requests.
manage subscriptions
Upgrade plans, add additional licenses, and renew accounts.
schedule appointments
Book, change, or cancel reservations and appointments.
pay bills
Give customers a secure way to transfer funds and make payments.
“Making sure that we maintain our customer satisfaction and customer effort scores is really important, and Ada helps set the tone to do those things. It's good for the customers, it's good for our agents, it's good for scaling our support model, and it's also good for our content effectiveness overall.”
Jimmy Sullivan
Manager of Digital Support at ClickUp
