3 themes pulled from a full year of conversations with CX leaders

As we wrap up our podcast, we reflect on the main patterns that came up in a full year of customer service interviews.

Carta’s CRO talks about sales and the customer experience

Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.

Customer Experience 5 min read

the crossover between brand and customer experience

Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.

Customer Experience 5 min read

Talkdesk’s CMO on the value of industry-specific offerings

Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.

Customer Experience 5 min read

the profitability of an excellent agent experience

Zendesk’s SVP of Global Customer Success, Renewals, and CX, shares her thoughts on why companies should emphasize the agent experience to elevate CX.

Customer Experience 5 min read

the value of going physical in a digital world

Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.

Customer Experience 4 min read

why StubHub’s VP of CX values simplicity over everything

Daron Fowlks, VP and head of global customer experience at StubHub, talks to us about the importance of speed, simplicity, and satisfaction for CX success.

Customer Experience 5 min read

the changing role of brand both inside and outside your company

Amrita Gurney, Head of Marketing at Float, talks to us about the evolution of brand and how growing companies can (and should) stay authentic as they scale.

Customer Experience 8 min read

best and worst brand Interactions from 14 CX and marketing leaders

It’s already been six months since we launched Now Brands Talk. We are celebrating this exciting milestone as we air our fifteenth episode.

Customer Experience 5 min read

how to measure brand impact to drive revenue

This week we talked to Megha Narayan, Head of Marketing at Assembled, about how the expectations for a brand have changed over the years.

Customer Experience 6 min read

how to build a cross-functional content ecosystem

Justin Gonzalez joins the show to talk about marketing/CX alignment and creating a content ecosystem that supports the entire business.

Customer Experience 6 min read

what CX and EX can learn from each other

Join us as we discuss the paradigm shift in CX and EX, leveling up EX in a digital world, and why delight is overrated.