Customer Experience 6 min read

digital transformation: before, during, and after

How did a brand in a struggling industry pivot away from traditional into digital so successfully within a single year?

Customer Experience 6 min read

3 types of data for good CX decisions

We spoke with Craig Stoss, Senior Program Manager at PartnerHero, about what brands are doing right (and wrong) with their data.

Customer Experience 5 min read

leveraging employee insights for customer care

We spoke with Anna Skidmore, VP of Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation can free up more time for human connection.

Customer Experience 7 min read

creating tight alignment between sales and marketing

In this episode, we speak with Miguel Adao, SVP Marketing at KloudGin, about creating tight alignment between sales and marketing.

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Customer Experience 7 min read

bot CSAT vs. human CSAT: why they should be measured separately

Using the right CX tools to differentiate bot CSAT and human CSAT enables brands to have a better understanding of CX performance and set/report on more accurate KPIs.

Customer Experience 6 min read

tackling customer experience globally, remotely, and asynchronously

We speak with David Resnick, CCO at A2X, about tackling customer experience now that the market is global, remote, and asynchronous.