Customer Service 10 min read AI integrations in action: 5 customer service success stories Five real-world examples of brands that transformed customer service with smart, strategic AI integrations.
Customer Service 7 min read Unpacking AI agent pricing: Resolution-based vs. conversation-based models As businesses get serious about AI customer service, they’re asking: How should we be paying for this? And more importantly: What are we actually paying for?
Customer Service 19 min read The ultimate guide to building an AI customer service team It’s not about adding AI to your team, it’s about building your team around it. Here’s how.
Customer Service 9 min read The AI org chart: How support teams are evolving See how leading support teams are redesigning their org charts to scale automation with structure, clarity, and impact.
Customer Service 13 min read The ultimate guide to AI integrations for customer service Performance doesn’t come from AI alone. It comes from AI integration.
Customer Service 11 min read The AI customer service organization of the future: How to build your ACX team now The most innovative CX leaders are building ACX teams—dedicated functions with clear roles, goals, and accountability for AI customer service.
Customer Service 10 min read the rise of the AI manager: why every customer service team needs one now Meet the AI Manager—the new CX role driving smarter automation, better resolutions, and a radically more efficient support team.
Customer Service 7 min read the complete guide to customer service metrics, and how to make them matter If your CX team wants more budget, more influence, and a stronger seat at the table, it’s time to upgrade your metric stack.
Customer Service 9 min read 5 ways to prove your CX team’s value to the C-suite—with the metrics to back it up Not all metrics speak CEO. Learn how to translate AI performance into influence, buy-in, and budget.
Customer Service 10 min read CES, NPS, and AHT: underrated customer service metrics and how to master them If you want to really understand—and improve—the customer experience, you have to look at more than just satisfaction in isolation.
Customer Service 11 min read CSAT solutions: actionable insights to achieve sky-high customer satisfaction A high CSAT score isn’t the goal—it’s the outcome of a support strategy that actually works for your customers.
Customer Service 10 min read how smarter integrations turn your AI agent into your MVP Discover how AllTrails and NinjaTrader scaled their AI agents by integrating the systems that matter most.
