Customer Service AI & Automation 10 min read why do customer service chatbots still suck? Making the move from chatbot to AI agent for your customer service can be intimidating, but we’re here to break it down for you.
News & Updates Customer Service AI & Automation 21 min read new webinar: from human-first to AI-first customer service We brought together some of the most innovative and ambitious C-Suite execs and CX leaders to talk about the shift from human-first to AI-first customer service.
Customer Service 19 min read the ultimate guide to ecommerce customer service Ecommerce brands thrive when they deliver exceptional customer service. Learn how you can deliver on growing customer expectations.
Customer Service AI & Automation 14 min read questions to ask before you onboard a conversational AI platform for customer service Selecting a conversational AI platform can be overwhelming. Here are 7 questions to help you find the perfect platform for your business.
Customer Service 11 min read what is CSAT, and when (not) to use it Learn how to use CSAT more strategically to grow your customer service goals and prepare for an AI-first world.
Customer Service AI & Automation 20 min read the truth about free chatbots for customer service Free chatbots can’t meet a modern customer’s expectations. Here's the key differences between a free chatbot and an AI agent.
Customer Service 11 min read top 5 SaaS customer service tips for 2024 Get this year's top tips for standing out in a crowded SaaS market and delivering the top-notch customer service.
Customer Service 23 min read the ultimate guide to call center automation Should you automate your call center? Read on to understand how you can use call center automation to build a competitive advantage.
Customer Service 15 min read everything you need to know about buying call center automation software Are the thousands of call center automation software choices making your head spin? We help you find the best CCaaS on the market in this guide.
Customer Service 13 min read top tips SaaS can learn from ecommerce Here’s what SaaS brands can learn from ecommerce leaders to stand out in a crowded market, increase conversions, loyalty, and revenue.
Customer Service 26 min read the ultimate guide to building a knowledge base for customer service Learn how to build a knowledge base for customer service that gives you an edge over competitors.
Customer Service 12 min read how data from AI customer service can supercharge the entire business Here’s a deeper look at the role AI and data can play in helping companies predict everything from ROI and churn to specific customer service issues.
