Impact stories 5 min read

Carta’s CRO talks about sales and the customer experience

Carta’s CRO talks about delivering consistently good CX across the customer journey and why customer success is everyone’s responsibility.

Impact stories 5 min read

the crossover between brand and customer experience

Leading brand strategist Colin Chow talks about the intersection of brand and customer experience and how a purposeful brand is the foundation for success.

Impact stories Ada news & product updates 6 min read

3 years of engineering at ada

In Andre's three years at Ada, the Engineering Team has grown and matured. Here's a first-hand account of what it’s been like on that side of the org.

Impact stories 5 min read

Talkdesk’s CMO on the value of industry-specific offerings

Talkdesk’s CMO talks to us about customer obsession, the three stages of verticalization, and why giving agents a single pane of glass matters.

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Impact stories 5 min read

the value of going physical in a digital world

Andrew Witkin, President of StickerYou, tells us what his company learned about customer behavior, brand consistency, and the value of different channels.

Impact stories 4 min read

why StubHub’s VP of CX values simplicity over everything

Daron Fowlks, VP and head of global customer experience at StubHub, talks to us about the importance of speed, simplicity, and satisfaction for CX success.

Impact stories 5 min read

how to measure brand impact to drive revenue

This week we talked to Megha Narayan, Head of Marketing at Assembled, about how the expectations for a brand have changed over the years.

Impact stories 6 min read

how to build a cross-functional content ecosystem

Justin Gonzalez joins the show to talk about marketing/CX alignment and creating a content ecosystem that supports the entire business.

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Impact stories 7 min read

q&a with david hariri: ada's co-founder & head of R&D

We sat down with David Hariri, Co-founder and Head of R&D at Ada, to learn more about his experience and expertise.

Impact stories 6 min read

digital transformation: before, during, and after

How did a brand in a struggling industry pivot away from traditional into digital so successfully within a single year?

Impact stories 6 min read

3 types of data for good CX decisions

We spoke with Craig Stoss, Senior Program Manager at PartnerHero, about what brands are doing right (and wrong) with their data.

Impact stories 6 min read

q&a with mike murchison: ada’s co-founder & CEO

We sat down with Ada's Co-Founder and CEO Mike Murchison to get some juicy insights on a tech leaders’ recipe for success.