Impact stories 5 min read leveraging employee insights for customer care We spoke with Anna Skidmore, VP of Customer Care at BFA Industries, about the many layers of CX, customer care, and how automation can free up more time for human connection.
Impact stories 7 min read creating tight alignment between sales and marketing In this episode, we speak with Miguel Adao, SVP Marketing at KloudGin, about creating tight alignment between sales and marketing.
Impact stories 6 min read tackling customer experience globally, remotely, and asynchronously We speak with David Resnick, CCO at A2X, about tackling customer experience now that the market is global, remote, and asynchronous.
